Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your information.
Last updated: January 15, 2024
1. Information We Collect
We collect several types of information to provide and improve our services:
Personal Information
- Name, email address, and contact information
- Account credentials and authentication data
- Billing information and payment details
- Company information for business accounts
Usage Information
- Chat conversations and interactions with AI
- Service usage patterns and analytics
- Performance metrics and error logs
- Feature usage statistics
Technical Information
- IP address and location data
- Device information and browser details
- Cookies and similar tracking technologies
- System performance and diagnostic data
2. How We Use Your Information
We use your information for the following purposes:
Service Provision
To provide, maintain, and improve our AI chatbot services
Personalization
To customize and personalize your experience with our AI
Communication
To communicate with you about service updates and support
Analytics
To analyze usage patterns and improve our services
Security
To detect fraud, abuse, and ensure platform security
3. Data Sharing and Disclosure
We may share your information in the following circumstances:
Service Providers
We share information with trusted third-party service providers who assist us in operating our services, such as:
- Cloud infrastructure providers (AWS, Google Cloud)
- Payment processing services (Stripe, PayPal)
- Analytics and monitoring tools
- Customer support platforms
Legal Requirements
We may disclose your information when required by law or to protect our rights:
- To comply with legal obligations
- To protect against fraud or illegal activity
- To enforce our terms of service
- To protect the safety of our users
4. Data Security
We implement comprehensive security measures to protect your information:
Technical Security
- • End-to-end encryption for data transmission
- • AES-256 encryption for data at rest
- • Regular security audits and penetration testing
- • Multi-factor authentication for admin access
- • DDoS protection and intrusion detection
Organizational Security
- • Employee background checks and training
- • Principle of least privilege access
- • Regular security awareness programs
- • Incident response procedures
- • Business continuity and disaster recovery
5. Data Retention
We retain your information only as long as necessary for the purposes outlined in this policy:
6. Your Rights
You have the following rights regarding your personal information:
Access
Request access to your personal information
Correction
Update or correct inaccurate information
Deletion
Request deletion of your personal information
Portability
Transfer your data to another service
Objection
Object to processing of your information
Information
Know how your information is used
8. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure adequate protection through:
- Standard Contractual Clauses (SCCs) approved by European authorities
- Adequacy decisions from relevant data protection authorities
- Compliance with GDPR, CCPA, and other applicable regulations
- Regular audits of international data processing activities
9. Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.
If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information immediately.
Parents or guardians who believe their child has provided personal information to us should contact us immediately.
10. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any changes by:
- Posting the updated policy on our website
- Sending email notifications to registered users
- Displaying prominent notices on our platform
- Updating the "Last updated" date at the top of this policy
Continued use of our services after any changes indicates acceptance of the updated policy.
11. Contact Us
If you have any questions about this Privacy Policy or your data rights, please contact us:
Privacy Contact
Email: privacy@chatbotpro.com
Phone: +1 (555) 123-4567
Address: 123 Privacy Street, San Francisco, CA 94102
Data Protection Officer
Email: dpo@chatbotpro.com
Response Time: Within 30 days
Languages: English, Spanish, French, German
For data protection requests from EU residents, we will respond within one month of receipt, extendable by two months for complex requests.
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