Help Center

Find answers to common questions, get support, and learn how to make the most of our AI chatbot platform

Getting Started

Learn the basics and set up your first chatbot

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Integrations

Connect with your favorite tools and platforms

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Features & Settings

Configure advanced features and customize your chatbot

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Getting Started

How do I create my first chatbot?

Creating your first AI chatbot is simple and takes just a few minutes. Follow our step-by-step guide to get started with custom responses and intelligent conversations.

  1. Sign up for a free account or log in to your dashboard
  2. Click "Create New Chatbot" from the main dashboard
  3. Choose a template or start from scratch
  4. Configure your chatbot's personality and responses
  5. Test your chatbot in the preview mode
  6. Deploy to your preferred platform

What are the pricing plans?

We offer flexible pricing plans to suit businesses of all sizes, from startups to enterprises.

  • Free Plan: Up to 100 conversations/month, basic features
  • Starter Plan: $29/month, 1,000 conversations, advanced AI
  • Pro Plan: $99/month, 5,000 conversations, custom branding
  • Enterprise Plan: Custom pricing, unlimited conversations, dedicated support
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How do I upgrade my plan?

Upgrading your plan is easy and can be done at any time. When you upgrade, you'll immediately gain access to additional features and higher conversation limits.

  1. Go to Account Settings from your dashboard
  2. Click on "Billing & Plans"
  3. Select your desired plan
  4. Enter your payment information
  5. Confirm the upgrade

Integrations

How do I connect WhatsApp?

Connect your AI chatbot to WhatsApp to provide customer support on the world's most popular messaging platform.

  1. Go to Integrations in your dashboard
  2. Select WhatsApp from the available integrations
  3. Connect your WhatsApp Business API account
  4. Configure your webhook and phone number
  5. Test the connection and go live

Can I integrate with my website?

Yes! You can easily add our AI chatbot to any website using our simple embed code or WordPress plugin.

  • Copy the embed code from the Integrations section
  • Paste it into your website's HTML
  • Customize the widget appearance
  • Test the chatbot on your site

Slack Integration Setup

Bring AI-powered support to your Slack workspace and let your team collaborate with the chatbot.

  1. Install our Slack app from the Slack App Directory
  2. Authorize access to your workspace
  3. Configure which channels the chatbot should join
  4. Set up commands and responses
  5. Invite the bot to your channels

Features & Settings

How do I customize my chatbot's personality?

Make your chatbot unique by customizing its personality, tone, and response style to match your brand.

  • Navigate to Chatbot Settings
  • Click on "Personality & Tone"
  • Choose from preset personalities or create custom ones
  • Set response length and formality level
  • Add custom greetings and sign-offs

What are conversation flows?

Conversation flows help you guide users through structured interactions and collect specific information.

Use our visual flow builder to create complex conversation paths, conditional logic, and multi-step processes without any coding.

How do I set up analytics and reporting?

Track your chatbot's performance with detailed analytics and insights to improve customer satisfaction.

  • Go to Analytics in your dashboard
  • View conversation metrics and trends
  • Export reports in CSV or PDF format
  • Set up custom alerts and notifications
  • Integrate with Google Analytics or other tools

Still Need Help?

Our support team is here to help you succeed. Get in touch with us through any of the following channels:

Email Support

support@chatbotpro.com

Response within 24 hours

Live Chat

Available 9 AM - 6 PM EST

Mon-Fri

Documentation

Comprehensive guides

Always available

Frequently Asked Questions

Is there a free trial available?

Yes! We offer a 14-day free trial with full access to all Pro features. No credit card required to start.

Can I cancel my subscription anytime?

Absolutely. You can cancel your subscription at any time from your account settings. No cancellation fees.

What programming languages are supported?

Our chatbots support multiple languages including English, Spanish, French, German, Italian, Portuguese, Dutch, and more. You can also train your chatbot on custom language data.

How secure is my data?

We take security seriously. All data is encrypted in transit and at rest. We're SOC 2 Type II certified and comply with GDPR, CCPA, and other major privacy regulations.

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