Frequently Asked Questions

An AI chatbot is a computer program that uses artificial intelligence to simulate human conversation. Our chatbot uses advanced natural language processing (NLP) to understand user queries, analyze intent, and provide relevant responses. It can handle multiple conversations simultaneously, learn from interactions, and integrate with your existing business systems.

Yes! Our platform allows you to train the chatbot with your specific business data, including product information, FAQs, documentation, support tickets, and customer conversations. The more data you provide, the better the chatbot becomes at understanding your customers' needs and providing accurate responses.

Setup time varies based on your requirements. Basic setup with pre-trained templates can be done in under 30 minutes. Custom training with your data typically takes 1-3 days. Full enterprise implementation with custom integrations usually takes 1-2 weeks. Our team provides onboarding assistance for all plans.

We support extensive integrations including WhatsApp, Facebook Messenger, Slack, Microsoft Teams, Telegram, website widgets, mobile apps, and custom APIs. We also integrate with CRM systems like Salesforce, HubSpot, helpdesk tools like Zendesk, and e-commerce platforms like Shopify and WooCommerce.

Absolutely. We use enterprise-grade security with end-to-end encryption, GDPR compliance, and SOC 2 Type II certification. Your data is stored in secure data centers, and we never share your information with third parties. You retain full ownership of your chatbot data and training materials.

Yes, our AI chatbot supports over 50 languages including English, Spanish, French, German, Chinese, Japanese, Arabic, and more. It can automatically detect the user's language and respond in the same language. You can also train it with multilingual content for better accuracy.

Our chatbot achieves 95%+ accuracy on properly trained content. Accuracy improves with quality training data and continuous learning. We provide analytics dashboards to monitor performance, identify knowledge gaps, and optimize responses. Human escalation is always available when needed.

When the chatbot encounters a question it can't answer, it can: 1) Escalate to a human agent via live chat or email, 2) Provide a fallback response with contact information, 3) Log the question for review and training improvement, 4) Suggest relevant help articles or documentation.

Yes! You can fully customize the chatbot's personality, tone of voice, conversation style, and visual appearance. Choose from pre-designed templates or create custom branding with your logo, colors, and messaging style. The chat widget can be styled to match your website perfectly.

We offer flexible pricing plans: Starter ($49/month) for small businesses, Professional ($199/month) for growing companies, and Enterprise (custom pricing) for large organizations. All plans include core features, with differences in conversation limits, advanced AI capabilities, integrations, and support levels. We also offer a 14-day free trial.

Our platform provides comprehensive analytics including conversation volume, user satisfaction ratings, response accuracy, popular topics, escalation rates, and ROI metrics. You can track performance over time, export reports, and gain insights to improve customer service and business operations.

Yes, we provide mobile apps for iOS and Android for business administrators to monitor and manage chatbots on the go. The chatbot itself works seamlessly on mobile browsers and can be integrated into your existing mobile apps through our SDK.

We provide 24/7 email support for all plans, live chat support for Professional and Enterprise plans, and dedicated account managers for Enterprise customers. Our help center includes documentation, video tutorials, and best practices. Enterprise plans also include custom training and priority support.

Yes, we offer seamless integrations with major CRM and helpdesk platforms including Salesforce, HubSpot, Zendesk, Freshdesk, Intercom, and more. We also provide REST APIs and webhooks for custom integrations with your existing systems.

ROI can be measured through multiple metrics: reduced support costs, improved response times, increased customer satisfaction, higher conversion rates, and 24/7 availability. Our analytics dashboard helps track these metrics and calculate your actual savings and revenue improvements.

Yes, you own all your data and can export conversations, training materials, and analytics at any time. We support multiple export formats including CSV, JSON, and PDF. This ensures data portability and compliance with data protection regulations.

Our chatbot is designed to handle sensitive information securely with features like data masking, PII detection, secure data storage, and compliance with HIPAA, GDPR, and other regulations. You can configure data retention policies and access controls based on your security requirements.

Rule-based chatbots follow predefined conversation flows and can only handle expected inputs. AI chatbots use machine learning to understand natural language, handle unexpected questions, learn from conversations, and provide more human-like interactions. AI chatbots are much more flexible and scalable.

Yes, our chatbot can be configured to handle various business processes including scheduling appointments, processing payments, collecting information, updating databases, and triggering workflows. We integrate with calendar systems, payment gateways, and business automation tools.

Getting started is easy! Sign up for our 14-day free trial, choose a template or start from scratch, train with your data (optional), and deploy to your website or preferred channels. No credit card required for the trial, and you can upgrade anytime.