Integration Guide
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Shopify Integration

Supercharge your Shopify store with intelligent customer service automation. Handle order inquiries, product recommendations, inventory checks, and support requests 24/7. Reduce support tickets while increasing customer satisfaction and conversion rates.

10 minutes setup
Included in Commerce plan ($79/month)
ecommerce

Key Features

Order status and tracking inquiries
Product recommendations and details
Real-time inventory availability checks
Return and exchange processing automation
Cart abandonment recovery campaigns
Multi-language support (30+ languages)
Product review and rating collection
Shipping cost calculations
Discount code application and validation
Customer account management

Benefits

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Increase conversion rates by 20%

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Reduce support tickets by 45%

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Improve average order value by 15%

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Lower cart abandonment rate by 30%

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24/7 customer support availability

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Higher customer retention rates

Setup Guide

1

Connect your Shopify store with API credentials

2

Configure product catalog synchronization

3

Set up order tracking and inventory sync

4

Create automated response templates

5

Configure payment and shipping support

6

Test with sample orders and customer queries

Requirements

Shopify store with API access enabled
Private app credentials and permissions
Webhook endpoint configuration
Product catalog access
Order and customer data permissions

Use Cases

E-commerce customer support automation

Perfect for businesses looking to automate e-commerce customer support automation with AI-powered responses.

Product recommendation engines

Perfect for businesses looking to automate product recommendation engines with AI-powered responses.

Order tracking and status updates

Perfect for businesses looking to automate order tracking and status updates with AI-powered responses.

Inventory management inquiries

Perfect for businesses looking to automate inventory management inquiries with AI-powered responses.

Return and exchange processing

Perfect for businesses looking to automate return and exchange processing with AI-powered responses.

Cart recovery and abandoned cart campaigns

Perfect for businesses looking to automate cart recovery and abandoned cart campaigns with AI-powered responses.

Customer Success Stories

"Shopify integration helped us handle 3x more customer inquiries during holiday season without hiring additional staff."
Amanda Foster, E-commerce Director
StyleBoutique Fashion
"Our customers love getting instant product recommendations and availability checks. Sales increased by 25% in the first quarter."
David Kim, Sales Manager
GadgetWorld Electronics

Advanced Features

Multi-Language Support

Support 50+ languages with automatic detection and translation capabilities.

Languages: English, Spanish, French, German, Chinese, Japanese, Arabic, and more

24/7 Availability

Round-the-clock automated support with human escalation when needed.

Average response time: <2 seconds

Analytics & Insights

Comprehensive analytics dashboard with conversation metrics and customer insights.

Real-time reporting, conversation trends, sentiment analysis

Enterprise Security

End-to-end encryption with GDPR, CCPA, and SOC 2 compliance.

ISO 27001 certified, regular security audits

Pricing & Plans

Starter

$19/month
  • Up to 1,000 conversations/month
  • Basic automation features
  • Email support
Most Popular

Professional

$29/month
  • Up to 10,000 conversations/month
  • Advanced WhatsApp features
  • Priority support
  • Analytics dashboard

Enterprise

$99/month
  • Unlimited conversations
  • Custom integrations
  • Dedicated account manager
  • SLA guarantee

Frequently Asked Questions

How long does WhatsApp integration setup take?

Basic setup can be completed in 5-10 minutes. However, message template approval by WhatsApp may take 1-3 business days. We provide pre-approved templates to speed up this process.

Do I need a WhatsApp Business API account?

Yes, you'll need a verified WhatsApp Business account. We can help you through the verification process, which typically takes a few days. The API is required for programmatic messaging.

Can I use my existing phone number?

Yes, you can use an existing phone number, but it must be registered as a WhatsApp Business number. Note that once a number is connected to the Business API, it can't be used in the regular WhatsApp app.

What are the messaging costs?

WhatsApp charges per message based on the country and conversation type. User-initiated messages are typically free for 24 hours, while business-initiated messages have costs ranging from $0.005 to $0.09 per message.

Is the integration GDPR compliant?

Yes, our WhatsApp integration is fully GDPR compliant with end-to-end encryption, data processing agreements, and user consent management. We also provide tools for data deletion and export requests.

Ready to integrate Shopify?

Start your free trial and set up Shopify integration in minutes.

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